We come from a place of “yes” first.
If we are unable to honor a request or solve a challenge a client, community partner, colleague or other constituent has brought to us, we redirect them to another resource.
While we honor our individual, team, and organizational boundaries (related to bandwidth, capacity, time, staffing, mission focus, and other limitations), we share resources, work together, and remain solutions-oriented so that even if we cannot directly meet a need – whether for a colleague, client or other partner – we have found a way to be of service.
We commit to engaging in healthy conflict resolution.
We commit to trust, transparency, and doing the right thing even when it is difficult.
We make the choice to act with honesty and respect for clients and colleagues alike, raising each other up in every situation.
We lead by example and hold ourselves and others accountable, accepting responsibility, and facing the consequences of ours and our teams’ actions.
We invest in each other because we win or lose as a team. Providing a quality experience to those we serve guides us in all our interactions.
We improve processes, systems, teams, and the client experience.
Actions and decisions are implemented only after making sure diverse voices have had a seat at the table and considering the upstream, downstream, internal and external impacts.
We respect people for who they are, their individual experiences, what they contribute to our organization, and for their knowledge, skills and experiences as individuals and team members.
We practice “connection before correction,” making sure we’ve invested in relationships first.
We recognize commonalities and honor differences among our staff, volunteers, and clients.
We understand that we are not separate from those whom we serve: we are neighbors with differing experiences, many of us having experienced the challenges impacting our clients today.
We value one another’s input and allow others to express themselves openly and respectfully.
We assume positive intent in our interactions with one another.
We commit to meeting others where they are, centering the Free Clinic’s stated mission of acting with “compassion and respect.”
We commit to continuous individual and organizational learning about and actions to advance equity through 1) organizational policies and practices; 2) daily actions of advocacy; and 3) a mission focus that serves the immediate needs of our clients while considering the context that creates the conditions our clients are experiencing.
We prioritize addressing social determinants of health through our programs, advancing health equity in our community.
Our understanding of equity is ever-evolving. As an organization we commit to this evolving understanding guiding our current and future decisions.